Reseller Shipping Policy

DryBox Malaysia – Shipping Policy for Resellers

1. Delivery and Shipping Fees

• West Malaysia (Peninsular) & East Malaysia (Sabah & Sarawak)

• • All models – Shipping charges apply. Please request a shipping quote before placing your order.

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2. Unboxing and Inspection Policy (Units 300L and Above)

• For dry cabinets 300L and above, unboxing and inspection must be done on the spot upon delivery.

• Our delivery team will wait while you:

  • Unbox the cabinet.

  • Inspect the unit for any dents, damages, or defects.

  • Sign an acknowledgment confirming the unit is received in good condition.

• If the cabinet is found dented or damaged on the spot, we will arrange a 1-to-1 replacement at no additional cost.

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3. Waiver of Liability for Uninspected Units

• If the customer chooses not to unbox and inspect on the spot, the following conditions apply:

  • The customer accepts the risk for any dents, damages, or defects discovered after signing the acknowledgment form.

  • If dents or damages are found after acknowledgment, DryBox will not provide a 1-to-1 replacement. Any subsequent support or resolution will be handled at DryBox’s discretion and may involve repair charges or partial compensation, subject to assessment.

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4. Shipping Fees for Free and Warranty Units

• Shipping fees apply for all free units provided to resellers under promotions, marketing support, or other arrangements.

• Shipping fees also apply for replacement units issued under warranty.

• Free units and warranty replacement units do not include free shipping unless otherwise stated in writing.
• Resellers are required to settle shipping charges for these units before dispatch.

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5. General Terms

• All shipping charges (where applicable) must be settled before dispatch of goods.

• Shipping fees are separate from product pricing unless otherwise stated.

• Delivery dates are estimates and may vary due to logistics or unforeseen circumstances.