Frequently Ask Questions

Order

How do I order online?

These are general steps of your shopping journey with us:

1) Choose your product, add to cart & amend quantity
2) Confirm your shopping cart & check out
3) Provide your shipping information, choose your delivery option
4) Choose your payment options & finalize payment
5) You will see the payment transaction status on your screen
6) For successful transaction, we will email you the order confirmation shortly

How do I track my order?

Once your order is ready for shipping, we will send you a shipment confirmation email.

This email will contain all the necessary details, including the delivery information and a tracking number. You can use this tracking number to conveniently track the progress of your order online.

Can I pick-up my order in store?

We are sorry to inform that currently our system do not support pick-up products directly.

Can I change my shipping address after my order has been placed?

Simply email support@drybox.com.my with the address change, together with your order confirmation number and details.

Does someone need to be home to accept delivery?

Yes. It is necessary for someone to be available to accept delivery as our logistic system requires a signature as acknowledgement receipt of the goods.

How do I cancel my order?

No cancellation can be done once the order and services are paid and confirmed.

Please WhatsApp us at +65-8875-0798 or email our customer service team at support@drybox.com.my for any further assistance.

Payment

What are the available payment methods?

We offer various convenient payment options, including:

  • Credit cards: We accept AMEX, Visa and MasterCard for secure online payments.
  • Online banking: You can make payment through FPX online banking services provided by selected banks.

Choose the payment method that suits you best during the checkout process.

Is it safe to buy online?

Verified by Visa and MasterCard SecureCode protect your transactions when you're shopping online.

Register for either of these free services and your purchases are guarded using your own personal password, which acts the same way as using your PIN or signature when you buy an item over-the-counter in a store. This verifies your identity when making your online purchase, ensuring payment is safe and secure.

Delivery

When my order will be shipped out?

We strive to ensure that your order is processed quickly. Once your order is packed and ready, it will be shipped out within 24 hours.

How long does it take to deliver my order?

A standard delivery takes 3 to 5 working days (excluding weekends and public holidays) for drop-off deliveries.

Door-to-door delivery for bulky items will be delivered on the confirmed delivery date. If an assembly is required, the assembly will be done on the same day.

How much does it cost to deliver a product?

Delivery is Free within Peninsular Malaysia. For Sabah & Sarawak, the fee varies according to product and is computed based on the size and weight of the product.

The charges will be automatically calculated when you proceed to Checkout and displayed above your total sum to be paid.

Do you provide delivery and installation services?

Yes, for bulky items and the areas that are under coverage.
Please check out the Shipping Information page for the areas under coverage.

Warranty

What is your warranty policy?

All of our dry boxes come with 6 Years warranty.

Warranty covers all electronics parts. ie: Dehumidifier module, power adapter and electronic panel.

No additional registration is required. Warranty begins on day of delivery.

How do I register for warranty?

Warranty is automatic with purchase and is based on your Order ID or Invoice No.

To claim warranty, please WhatsApp us at +65-8875-0798, alternatively you can drop us an email at support@drybox.com.my

Storage & Care Information

What can I use my Dry Box for?

(i) Musical Instruments

Musical instruments such as violins and guitars consists of a wooden chassis and wood is a hydrophilic material, what this means is that wood has a special affinity for water. With Malaysia's humid climate, your instruments is likely to soak up unwanted moisture and this will affect the aesthetic and acoustics of your instruments.
Check out our guitars and violins catalogue here

(ii) Micro-chips, semiconductors and other precision or engineering related parts

These parts may be a small part of an equipment but they should not be neglected as they are essentially the ‘Brains’ of the machine. As such, extra care should be taken when dealing with these items as the slightest moisture could potentially damage them. To prevent these risks, these parts should be stored in a dry box during the pre-production process.
Check out our industrial series catalogue here

(iii) Designer bags or any other valuables

Sweat is part and parcel of a being a Malaysian due to the high humidity our tropical climate has to offer. We may get used to it but our precious bags or valuables may not. As such, this might result in mould growing on your beloved items. Yes you can definitely employ bag cleaning services to clean them but be prepared to fork out a couple of hundred dollars just for one bag. So instead of spending unnecessary money and time, consider investing in a dry box to store All your prized possessions. Protect your bags and save money! Checkout our Leather Handbag, wallet and scarves category
Check out our Leather Handbag catalogue here

What are the recommended humidity level settings for different items?

Please check out the Relative Humidity Chart page for the suggested humidity level.

What are the care instructions for Dry Box?
  • Please do not store any corrosive or flammable substances/products inside the the dry box.
  • Please do not place your dry box outdoors or under direct sunlight.
  • Please leave a gap of 5cm between the dry box and the wall for ventilation purposes.

Popular FAQs

Are my Dry Box Shelves removable?

Yes, shelves are completely removable and adjustable for all models.

What is the difference between an Analog and a Digital Model?
  • For digital models, you can simply adjust the humidity settings by pressing the up/down buttons.
  • For analog models, you can adjust the humidity settings by turning the knob found inside the dry box.
How accurate is the dehumidification system?

By design, all dry boxes boasts an accuracy of ±2% RH. For bigger models,±5% RH.

Why is there a temperature modue/Is the temperature adjustable?
  • The temperature module only measures the temperatures based on the ambient temperature.
  • Dry Boxes are unable to adjust the temperatures inside the unit and they are only capable of adjusting the humidity levels.
  • Only humidors can control both temperature and humidity.
How much power does the Dry Box consume?

The power consumption for Auto Dry Box is quite low. On average, dry boxes consumes less than 10 watts (W) per day.